Privacy Policy

This Privacy Policy explains how LIVORAA STAYS ("LIVORAA", "we", "us") collects, uses and protects information when you use this website or contact us regarding a stay.

Information we collect

We collect information you provide directly to us, such as when you submit a booking enquiry or contact form. This may include your name, phone number, email address, preferred city or property, and any message you send us.

We may also collect basic, non-identifying usage data (such as pages visited) through standard website analytics tools, to help us understand how the site is used and improve it.

How we use your information

• To respond to booking enquiries and general questions
• To communicate with you about a stay you've enquired about or booked
• To improve our website and the services we offer
• To meet legal and regulatory obligations where applicable

How we share your information

We do not sell your personal information. We may share necessary details with service providers who help us operate (such as communication or form-processing tools), and only to the extent needed to provide our services.

WhatsApp and third-party enquiry channels

When you choose to enquire via WhatsApp, your message and contact details are shared directly with our team through WhatsApp's platform, subject to WhatsApp's own privacy practices.

Data retention

We retain enquiry and contact information only as long as reasonably necessary to respond to you, maintain business records, or comply with legal obligations.

Your choices

You may contact us at any time to ask what information we hold about you, or to request that it be corrected or deleted, subject to any legal requirements to retain certain records.

Contact

For any privacy-related questions, please write to us at hello@livoraastays.com.

This policy may be updated from time to time. Material changes will be reflected on this page with an updated "last updated" date.